Qualitas Medical Practice Dandenong

Qualitas Medical Practice Dandenong is a Bulk Billing Clinic for all patients with a valid Medicare card. Procedures and some services may continue to attract out-of-pocket fees. Please check with reception. Patients who do not have a valid Medicare card will be charged $70.00.

• Additional fees are applicable for longer consults and procedures.
• There will be a charge of $60.00 for patients’ appointments and procedures.
• Information on the current private fees charged is available at reception.
• Medical Reports and consultations concerning established Workers Compensation and Third-Party claims will be charged in accordance with the AMA Fee List.
• We pass on transaction fees for card and digital payments: 2.0% for American Express and Diners Club, 1.5% for Visa and Mastercard (credit), and 0.7% for Visa and Mastercard (debit), with no surcharge for EFTPOS or cash payments. We do this in line with the RBA rules.

We ask that patients make a booking ONLINE, though every effort will be made to fit patients in when possible.

Some services like pap smears, health assessments, skin checks, or if you have a number of complex concerns to discuss with your GP, may need longer appointments.

Test results are only given to the patient concerned; this can be done via Telehealth with the patient’s usual doctor. However, you will generally be asked to make an appointment with your doctor for follow up.

If you have visited our practice in the past twelve months, you can book a telehealth consultation. Please do so ONLINE. New patients must have a face to face consult with one of our GP’s in the first instance.

The practitioners adhere to the AMA code of Ethics regarding Privacy and Confidentiality, please be assured that your medical records and consultations are kept in the strictest confidence.

Please ask the reception team for a ‘transfer of medical records’ request. This can then be provided to your previous practice / doctor.

Blood tests are performed by a Pathology Collection provider who is separate from us. You do not need an appointment to have a blood test at a Pathology Collection centre, just a referral from your GP.

Work cover patients will be treated the same as regular patients. Please notify your employer before your first consultation so they may provide you with a claim number related to your current case. New Workcover claims need to be paid in full by the patient on the day of the appointment. Please call the clinic to make your appointment

Specialists typically require a referral letter from a GP. Please make an appointment with a GP first to ask about a referral letter; your GP will advise you accordingly. Please note, specialist referrals cannot be backdated, and you will need to discuss with your specialist any charges with them directly.

Our communications Policy details how and when we receive and return telephone calls and electronic communication.

We will not disturb a doctor during a consultation. We will let the doctor know if a patient has contacted the practice for them and will respond appropriately.

Please note emails are there for administrative purposes. We will not disclose personal information over email and will not use this method to book or cancel appointments.

We may get in touch with you via SMS or email to update you with general information about our practice or health services for your information. Any generic email communication to you is done using only a name and email, for the purposes of these communications, please be advised that no further information is stored.

If you are unsatisfied with any aspect of our practice or your consultation, complaints can be made by completing a ‘feedback form’ available in the waiting room, completing a formal ‘complaints’ form available at the reception desk, discussing your concerns directly with the Practice Manager, ‘LEAVE FEEDBACK’ using the link below or contact the VIC Health Services Commissioner on 1300 582 113.

We understand situations may arise where you are unable to attend your scheduled appointment. If this occurs, we respectfully ask you to provide a minimum of 4 hours’ notice before your appointment by cancelling your appointment via our online booking system or calling our practice. We will happily reschedule your appointment.

If you cancel within the 4 hours or do not attend your scheduled appointment, a $30.00 non-attendance fee will apply.  If you have a cancellation fee, it will require payment before you can schedule another appointment.

If you have visited our practice in the past twelve months, you can book a telehealth consultation. Please do so either online or by calling reception. New patients must have a face to face consult with one of our GP’s in the first instance.